Support
How can we help?
Questions about any AIJJ app, subscriptions, privacy, or anything else? We're here.
Email Support
For all inquiries — billing, bugs, feature requests, and privacy questions. We respond as soon as possible on business days, usually within 2 business days.
Privacy & Data
Is my data private and secure?
Yes. All data you create in any AIJJ app is stored locally on your device and never transmitted to our servers. We have no servers that receive your content. All processing happens entirely on your device — offline and private.
Do AIJJ apps require an internet connection?
No. All AIJJ apps work fully offline. Everything runs on your device without any network connection. An internet connection is only needed to download the app and to process subscription purchases through the App Store or Google Play.
Does AIJJ collect any analytics or usage data?
No. Our apps contain no analytics SDKs, advertising trackers, or crash reporting tools that transmit personal data. We do not track how you use our apps. We do not sell data to third parties because we do not collect it. The only data that leaves the app is anonymized purchase information used to manage subscriptions — see our Privacy Policy for details.
Where is my data stored?
All data — your content, settings, history — is stored locally on your device using the platform's local storage. It is protected by your device passcode, Face ID, or fingerprint. It is permanently deleted when you uninstall the app.
Subscriptions & Billing
How do I cancel my subscription?
Subscriptions are managed through the App Store or Google Play — not through us. To cancel on iPhone: go to Settings → your Apple ID → Subscriptions → find the AIJJ app → tap Cancel. On Android: open Google Play → tap your profile → Payments & subscriptions → Subscriptions.
How do I get a refund?
Refunds are handled by Apple or Google. For App Store purchases, visit reportaproblem.apple.com. For Google Play, visit the Google Play Help Center. If you have trouble, email us and we'll do our best to help.
Why does the price look different in my country?
Apple and Google automatically adjust prices for local currencies, taxes (like VAT), and regional purchasing power. The base subscription is set in USD, and the platforms convert this to local pricing. We don't manually set prices per country.
Can I use the same subscription on multiple devices?
Purchases can be restored on any device signed in to the same Apple ID or Google account. Open the app and tap Restore Purchases — it is on the subscription screen and in Settings (gear icon at the top right of the home screen).
Using the Apps
How do I transfer my data to a new phone?
Use iCloud Backup (iOS) or Google Backup (Android) before switching devices. When you restore your new device and reinstall the AIJJ app, your data will be restored as part of the system backup. Make sure backup is enabled before switching.
What happens if I delete the app?
All locally stored data is permanently deleted when you uninstall the app. Since we have no servers, there is no backup on our end. Use iCloud or Google Backup before uninstalling if you want to preserve your data.
The output doesn't look right — what should I do?
Generated content is a starting point, not a finished product. Try rephrasing your input with more specific details. If the output is consistently poor, please email us with a description of what you entered and what you expected — this helps us improve the app.
I found a bug — how do I report it?
Please email support@aijj.net with: the app name and version, your device model and OS version, a description of the bug, and steps to reproduce it if possible. Critical bugs are prioritized, but timelines may vary depending on complexity.
Can I request a new feature?
Yes — we read every feature request. Email support@aijj.net with your idea. We can't promise every feature will be built, but popular requests do influence our roadmap.
Generated Content
Can I use generated content for professional purposes?
Yes. Our apps are designed for professional use cases like resumes, emails, and business writing. Always review and edit the output before submitting professionally — automated tools can make errors, and you are responsible for the final content you send.
Who owns the content I create?
Content you generate using our apps is yours to use. We recommend adding original thought and editing to anything you intend to publish or submit.
How do the apps work without a server?
Each app uses a purpose-built engine that runs entirely on your device. Your input is processed locally and results are stored only in your device's storage. No data is sent to any server.
Response times may vary depending on request volume. For urgent issues, please include "URGENT" in your subject line. For all inquiries: support@aijj.net